Refund & Cancellation Policy

You may cancel your purchase and receive a full refund if all of the following are true: (a) you submit your cancellation request in writing to [email protected] within three (3) calendar days of your payment; (b) the Event has not yet taken place; and (c) you have not accessed, downloaded, or begun using any digital program materials, recordings, templates, playbooks, or roadmap materials (see Section 3). Refunds are issued to your original payment method within a reasonable time after we confirm your eligible request.

After the 3-day cancellation window in Section 1 closes, your registration is non-refundable in whole or in part, for any reason, including but not limited to non-attendance, scheduling conflicts, or a change of mind. This policy applies to Strategy Day bookings ($5,000) and Power Day deposits and payments ($15,000; $3,000 deposit). Seats and dates are limited; when you book, the host commits the date and prepares in advance for your specific business. The Enterprise Build is governed by its own separate written agreement.

The Inflection Room includes immediately accessible digital and intangible materials — including recordings, templated systems, playbooks, and roadmap materials. Once you access, download, view, or begin using any of these materials, or once you attend any portion of a live day, the corresponding portion of the product is deemed delivered and used, and your purchase is no longer eligible for the 3-day cancellation refund in Section 1.

Except for an eligible cancellation under Section 1, we do not provide prorated or partial refunds. Not attending, attending only part of the Event, choosing not to use the recordings or materials, or deciding the Event is not a fit after the cancellation window does not entitle you to a refund or credit.

If you separately subscribe to any recurring membership or service we offer, you may cancel your subscription at any time to stop future renewals. Cancellation stops the next billing cycle; amounts already billed for the current period are non-refundable, and no prorated refunds are issued for the remainder of a paid period.

Strategy Day: if you attend in full and don’t leave with your leak measured and your roadmap in your hands, come back to the next Strategy Day as the host’s guest, at no charge. Power Day: the host keeps working with you until your system is live. Enterprise Build: nothing gets installed until we’ve agreed, in writing, on what we’re building and what it’s meant to move.

These commitments apply only if you actually attend. If you do not show up, the guarantee does not apply. To make a claim, email us within seven (7) days of the Event’s final day.

If you are unable to attend your booked date, you may request to move your booking to a future available date, or transfer your seat to another person who meets the Event’s qualification criteria. Transfer and reschedule requests must be submitted in writing before your booked date and are subject to the host’s approval and seat availability.

If the host reschedules the Event for any reason, your registration will automatically transfer to the new dates at no additional cost. Rescheduling does not entitle you to a refund.

Please contact us first to resolve any billing concern — most issues are resolved quickly. Initiating a credit card chargeback or payment dispute in violation of this Policy constitutes a breach of our Terms & Conditions. At checkout you electronically sign a Participation Agreement and expressly consent to this Refund & Cancellation Policy; we retain a record of that signed agreement (including your name, the date and time, and technical details of your acceptance). Wrongful chargebacks may be contested using that documentation.

To cancel within the 3-day window, make a guarantee claim, request a reschedule, or transfer your seat, email [email protected] with your name, the email used at registration, and your request. We will respond within a reasonable time to confirm eligibility and next steps.

The Inflection Room is educational in nature. While we commit to working with you to build an AI system during the Event, we do not guarantee any specific income, revenue, results, or business outcome. Your results depend on your own effort, skill, and execution. Please see the Earnings Disclaimer in our Terms & Conditions.

Questions about this Refund & Cancellation Policy may be directed to [email protected].